Voice over Internet Protocol, or VoIP, is a technology that allows phone calls to occur online. IP phones, also called VoIP phones, come in a number of varieties, depending by using an organization’s particular needs.
Among a wide spectrum of VoIP office phones, there are both corded and cordless varieties for businesses to choose from depending on whether extra mobility will be useful. There are also VoIP phones that are specifically suitable for conference calls, have speakerphone functionality, some that provide video calling, while others that work best in call centers.
Within this buying guide, we’ll be looking at the hardware behind the best VoIP phones on the market. Although VoIP services obviously play an important role regarding the quality of any company’s phone networks, the hardware underpinning a small business phone system determines the type of functionality that’ll be available.
The technology underpinning VoIP or IP phones, with audio tracks data packets delivered via online connections rather than traditional PSTN and ISDN networks, means that VoIP services are usually cheaper and even more scalable than traditional Private Branch Exchange (PBX) phone networks and provide advanced telephony features.
Some of the best IP phones run on modern smartphone os’s such as Android to provide them these advanced functions – from video conferencing to multi-user calls, as well as contact and schedule management. These can also use audio tracks conferencing services to get the most out of your communications.
Some of the major brands in the VoIP space include Cisco, Poly, Grandstream, Mitel, and many others. These businesses have cornered a sizeable portion of the IP phone market by offering much-needed features like speed dial keys, graphical displays, Bluetooth compatibility, and much more. These features have appealed to both business and home users, with VoIP phones being embraced in both corporate and personal settings, with both B2C and home IP phones becoming increasingly popular of late.
Should I Have a PBX Phone System in my own Office?
Large enterprises need PBX phone systems to be able to adequately organize their telecommunications infrastructure. Small and mid-sized businesses can benefit from PBX infrastructure, but will generally earn greater value from hosted solutions rather than expensive on-site systems.
Organizations that rely on incoming or outgoing calls will notice clear, immediate benefits after switching to a PBX phone system. Improved functionality and lower telephone costs make digital PBX systems valuable assets to telephone-centric business processes.
Similarly, organizations that wish to implement comprehensive telephone customer care features should implement a PBX system to do so. Something for effectively routing calls during peak periods guarantees that customers a painless customer support experience while ensuring that internal calls are handled separately.
For smaller businesses, hosted PBX solutions require little to no up-front investment, and managed vendors give a wide range of flexible plans predicated on actual service usage. The potential to implement enterprise-level telecommunications solutions in a scalable manner helps it be attractive for every organization.